Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the "Merchant of Record" and your contracting partner for payment processing. Paddle processes payments in its own name as Merchant of Record. Paddle handles payment processing, invoicing, and the remittance of applicable taxes. All invoicing and legal inquiries regarding payments are handled directly by Paddle.

We offer new users a 14-day free trial to evaluate the full functionality of EiraSync risk-free. A paid subscription is only required to continue using the service after these 14 days expire.

Early purchase: If you voluntarily choose to subscribe to a paid plan before the end of the 14 days, your free trial ends immediately and cannot be claimed again. Your subscription starts immediately upon successful purchase.

Since our free trial of up to 14 days gives you ample time to thoroughly test the software for your needs prior to the first charge, we do not offer voluntary refunds for payments already made, to the extent permitted by law. This policy does not apply to accidental double charges, technical billing errors, or other cases where a refund is legally required. Statutory rights to refund or withdrawal remain unaffected. Eligible refunds are typically completed within 5 to 7 business days once processed by Paddle.

If you reside in the European Union (EU) or the European Economic Area (EEA), you generally have a statutory right of withdrawal of 14 days from the conclusion of the contract.

Expiration of the right of withdrawal for digital services: To the extent provided by law and provided the legal requirements are met, the statutory right of withdrawal expires prematurely if you expressly agree during the checkout process that the provision of the service begins before the withdrawal period expires, and you acknowledge that you thereby lose your right of withdrawal. The legally required consent for the early commencement of the service is obtained during the order process.

International consumers: Consumers outside the EU/EEA retain their statutory rights under applicable local law.

Subscriptions for EiraSync (monthly or annually) renew automatically. You can cancel your subscription at any time before the next billing date via your customer portal. The cancellation takes effect at the end of the current billing cycle to prevent future charges. After cancellation, you retain full access to the software until the end of the already paid billing period. There are no prorated refunds for unused days within an already paid period.

Please contact us first in case of discrepancies before initiating a chargeback via your bank or PayPal – we can often resolve issues faster and more easily directly. For questions regarding your subscription, please contact our support at: hello@eirasync.app

For purely transaction-related questions (e.g., failed payments, invoice copies), you can also directly contact the buyer support of our partner Paddle at https://www.paddle.net. Ideally, provide the email address you used for the purchase.