Refund policy

Our checkout is handled by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. That means: when you subscribe to EiraSync, you enter into a legally binding purchase contract with Paddle. Paddle is responsible for secure payment processing, correct tax collection, and invoicing. All invoicing and legal matters related to payment are handled directly through Paddle.

We offer new users a 14-day free trial to evaluate the full functionality of EiraSync risk-free. Only after those 14 days do you need a paid subscription to continue using the service.

Early purchase: If you voluntarily choose to start a paid subscription before the 14 days end, your free trial ends at that moment. Regular billing begins immediately upon successful purchase.

Because our free trial of up to 14 days gives you sufficient time to evaluate the software before the first charge, we do not offer voluntary refunds after you move to a paid subscription. All payments are final. Exceptions are granted only where required by mandatory law.

If you reside in the European Union (EU) or the European Economic Area (EEA), you as a consumer generally have a statutory right of withdrawal of 14 days from conclusion of the contract.

Loss of the right of withdrawal for digital content: Please note that when you subscribe to EiraSync you expressly agree that performance of the contract (provision of the software) may begin before the withdrawal period expires. Through this express consent, collected at checkout via Paddle, you lose your statutory right of withdrawal.

EiraSync subscriptions (monthly or annual) renew automatically. You can cancel your subscription at any time before the next billing date via your customer portal to prevent future charges. After cancellation you retain full access until the end of the already paid billing period. There is no pro-rata refund for unused days within an already paid period.

For questions about your subscription, please contact our support at: hello@eirasync.app

For purely transaction-related questions (e.g. failed payments, invoice copies), you may also contact our partner Paddle’s buyer support at https://www.paddle.net. Ideally include the email address you used at purchase.